Your privacy is of paramount importance. LYNORR keeps clients’ information and affairs in the strictest of confidence: this is a cornerstone of the business.
Why is information needed?
Personal information is collected from individual and corporate clients for the purposes of providing professional advice and services to them. Usually the scope of advice and service is set out in detail in a formal engagement letter. The purpose of collecting such information is to:
- Establish identification
- Protect you from error and fraud
- Understand your needs and eligibility for various services
- Recommend appropriate products and services to meet your needs
- Provide ongoing service
- Comply with legal requirements
What types of information might be requested?
LYNORR collects, uses and discloses personal information only for purposes that a reasonable person would consider appropriate in the circumstances.
On occasion, LYNORR may verify some of the information given to us. From time to time, we may also offer other services that we believes are suitable.
When completing annual personal tax returns, the Canada Revenue Agency requires that the taxpayer’s Social Insurance Number be provided on the T1 form.
As part of the ongoing service to our clients, LYNORR may collect and update information to assist our clients in evaluating, monitoring and assessing the tax and accounting requirements, recommending changes to asset structures, recommending changes to liability provisions and risk management, recommending retainer of other consultants such as brokers, legal counsel and insurance agents, strategy consultations for items such as tax disputes. we also collects information about individual shareholders of corporations, as well as their employees and directors, in the course of providing services to our clients that are organizations. This information is collected, as necessary, to properly evaluate and plan the structure and activities of these organizations. This information is not used to review or analyze the personal financial affairs of any of these individuals, unless that is the subject of a separate engagement. If an individual client is also involved in organizations for which LYNORR is separately retained to provide services, LYNORR will only use such personal information for the purpose of coordinating the collective financial affairs of the individual and these organizations, as well as cross-checking and verifying the accuracy and consistency of information relevant to both parties. LYNORR will add your name and details to our client database, in order to send you newsletters, brochures, tax updates, and other such communications. However, if you do not wish to receive such material, please inform us, and you will not be sent such materials.
Protecting your privacy means:
- Your information is held in strict confidence
- Your information is not sold to any outside third parties
- You have control over how your information is obtained, used, and given out
- You have access to the information collected about you
- Your privacy will be respected when services are marketed to you
Your information is obtained or used only with your consent
Your consent must be obtained before dealing with parties such as the Canada Revenue Agency, your legal or banking representatives, financial planners, or any other such party.
Your consent can be express or implied
Your express consent can be either verbal or written. LYNORR will rely on your implied consent to use and disclose identifying information about you, such as your name and address, unless otherwise directed.
You can withdraw your consent after you’ve given it
You may retract your consent at any time after you’ve given it, provided there are no legal requirements to prevent this.
If you do not consent to certain uses of information, or if you withdraw your consent, LYNORR may not be able to provide you with certain services. If this situation arises, an explanation will be provided to assist you with your decision.
Your consent is obtained before sharing information with other people
LYNORR does not share or release information about you without your consent.
There are some exceptions to this rule, however. For example, information may collected, used or disclosed without your consent under the following circumstances:
- Use of an outside company to process information
- Must disclose information for legal reasons
- LYNORR may be compelled to release information by a court of law, or other legal or regulatory authority. If so, our policy is to release such information only to the extent necessary and you will be advised of any such disclosure.
Your information is destroyed when it is no longer needed
LYNORR maintains your information only so long as it is required for those services that you engaged. However, there are legal retention standards to which LYNORR must adhere. We will destroy your information when retention requirements have been met.
You can see and verify the accuracy of your information
You can check your information to verify, update and correct it, and to have any obsolete information removed. You must request access to your information, in writing.
There is no charge for verifying or correcting your information. There may be a charge if you wish additional copies of records which LYNORR has already furnished. You will be informed in advance of any applicable charges or fees.
You can inquire if your information has been released, and to whom
Upon request, LYNORR will inform you the names of outside companies or organizations to whom we have released your information.
Prompt response to your requests
LYNORR works hard to provide superior customer service. In keeping with that philosophy, we will address any of your requests to see your information, and attempt to respond as quickly as possible. If additional time is required to meet such a request, or such a request must be denied, LYNORR will offer an explanation, subject to any legal restrictions, and we will notify you of the duration of time required.
Commitment to uphold privacy policies